Contact Solutions

Our SERVICES

Whether it’s inbound support, outbound sales, or lead management, Contact Solutions ensures every conversation delivers results.

inbound call center
  • Customer Service & Query Handling
  • Order Processing
  • Technical Support
  • Helpdesk Solutions
outbound call center
  • Telemarketing, Lead Generation & Qualification
  • Customer Retention & Win-Back Campaigns
  • Market Research, Feedback & Surveys
  • Appointment Setting
Data and Support
  • CRM Integration
  • Call Recording & Reporting
  • Quality Assurance & Analytics

About Us

Dedicated to Serving you

15 +

years of
experience

Contact Solutions is a South African-based direct marketing call centre specializing in both inbound and outbound customer communications. Our mission is to help businesses strengthen customer relationships and increase sales through professional, efficient, and data-driven call management.

Vision:
To be the leading outsourced customer engagement partner in Africa, delivering measurable results through meaningful connections.

Mission:
To empower businesses with reliable communication solutions that enhance brand reputation, improve customer satisfaction, and drive growth.

Core Values:

  • Customer-Centric Focus.
  • Excellence in Service
  • Integrity & Transparency
  • Continuous Improvement

FAQ

Have Any Questions?

What services does Contact Solutions offer?

We specialize in both inbound and outbound call centre services, including customer support, telemarketing, lead generation, order management, data handling, and campaign reporting. Our goal is to provide end-to-end communication solutions that strengthen customer relationships and boost business growth.

Can you handle both local and international campaigns?

Yes. Our team is equipped to manage campaigns for both South African and international clients. We have the tools, technology, and language proficiency to engage customers across different time zones and regions effectively..

How do you ensure quality and professionalism in your calls?

Quality is a top priority. All our agents undergo regular training, script development sessions, and quality assurance reviews. We also record and monitor calls to maintain service excellence and ensure compliance with client requirements.

What industries do you work with?

We serve clients across a wide range of industries, including telecommunications, insurance, financial services, retail, e-commerce, education, and real estate. Our flexible approach allows us to tailor solutions to meet each sector’s unique communication needs.

Can you integrate with our existing CRM or systems?

Absolutely. We can integrate with most leading CRM platforms to ensure smooth data sharing, real-time updates, and campaign performance tracking. This helps you maintain complete visibility over your customer interactions.

How are our services priced?

Our pricing depends on the scope of your campaign, call volume, and service type (inbound, outbound, or blended). We offer competitive, customizable packages — from per-hour rates to full campaign management options. Contact us for a tailored quote.

Do you offer after-hours or 24/7 support?

Yes. Depending on your business needs, we can provide extended hours or full 24/7 coverage. We ensure your customers are always supported, even outside traditional office hours.

How do you handle customer data and privacy?

We take data protection seriously. All customer information is handled in compliance with POPIA (Protection of Personal Information Act) and international data privacy standards. Our systems are secure, encrypted, and access-controlled

How quickly can you launch a campaign with us?

Setup time varies depending on your requirements, but we can typically launch a campaign within 5–10 business days. This includes agent training, system setup, script finalization, and test runs to ensure everything is running smoothly before going live.

CONTACT US

Need to Get in touch with us?

Contact us